Elite Concierge Nurses Inc. is committed to protecting the privacy and confidentiality of personal information and personal health information entrusted to us.
Information We May Collect
Depending on the nature of an inquiry or service, Elite Concierge Nurses Inc. may collect information such as:
name and contact information
telephone number and email address
information submitted through website or advertising inquiry forms
information required to arrange or provide post-operative recovery services
personal health information relevant to assessment, recovery planning and care
billing and administrative information
communications with clients, authorized representatives and healthcare providers
We limit collection to information reasonably required for the purposes identified.
coordinate and provide nursing and support services
communicate with clients and authorized individuals
communicate with healthcare providers when authorized or otherwise permitted by law
maintain appropriate clinical and administrative records
process payments and manage business operations
meet legal, professional and regulatory requirements
Consent
Elite Concierge Nurses Inc. obtains consent for the collection, use and disclosure of personal information as required by applicable privacy legislation.
Where personal health information is involved, consent practices are intended to comply with Ontario's Personal Health Information Protection Act (PHIPA).
Information Sharing
Personal information is not sold.
Information may be shared only when reasonably necessary for the identified purpose, with appropriate consent, or where permitted or required by law.
This may include authorized members of the Elite care team, healthcare providers involved in the client's care, service providers supporting business operations, or other parties authorized by the client.
Safeguards
Elite Concierge Nurses Inc. uses administrative, physical and technical safeguards appropriate to the sensitivity of the information in our custody or control.
Access to personal and health information is limited to individuals who require it for authorized purposes.
Website and Online Inquiries
Information submitted through our website, Google advertising forms or other online communication channels may be used to respond to an inquiry and arrange further contact.
Clients should avoid submitting detailed or urgent medical information through general website or advertising inquiry forms.
Retention
Personal information is retained only for as long as reasonably necessary to fulfill the purposes for which it was collected and to meet applicable legal, clinical, professional and business record-retention requirements.
Access and Correction
Individuals may request access to personal information held about them and may request correction of information they believe is inaccurate, subject to applicable legal requirements and exceptions.
Privacy Questions or Concerns
Questions, requests for access or correction, or concerns regarding privacy practices may be directed to: